RETURN AND REFUND

Bluedream grants, as provided by current European law, an easy and safe goods return, till thirty days from the delivery to the final address. If the goods would result to be broken or not working or they would not be what you thought, or in any way wrong, you can return them to Bluedream till and not over thirty days from the delivery to your address

EASY RETURN MODULE

SEA DOO SEASCOOTER REPAIR REQUEST

- Bluedream, received the registered letter or the communication, will send to the customer a code to be applied in clear over the return package. 

Note: please DO NOT apply adhesive tapes, labels or glue directly over goods package to avoid any damage. Please remember that this item, if not returned because of a malfunction, will be sell again! We remember you the shipping costs are at customer charge.

- Once Bluedream receive the return, and check item and packaging integrity (the item would not be used, as prescribed by the law). it will refund the total amount to the customer, following the method communicated by this one. Any cost that will be supported by Bluedream to restore the item will be charged to the customer, keeping it from the refunded total.

 

RETURN REASONS

- The packaging, once arrived, is damaged or deformed

In this case DON'T pick it up! Tell the forwarder you refuse the delivery because the package is not accordant to what expected and to return the item to the sender. Please communicate immediately what happened to info@bluedream.itOnce the item is returned, Bluedream will send another new item to the customer.

- The item inside the package is not the desired one:

Close the package and follow the instruction wrote on this page beginning.

- The item inside the package is not working properly or is visibly broken:

Contact Bluedream and proceed as described on the warranty procedure page.

- The item is not what you wanted, a feature is not the right one (e.g.: size, colour etc) or simply you changed your mind:

Contact Bluedream as described on FAQ page and follow the instruction wrote on this page beginning.

For any other question or information don't hesitate to contact us as described on FAQ page.


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